myswiss.ai by Swiss Hotel
Apartments
The AI lab of Swiss Hotel Apartments

The AI brain behind Swiss hospitality.

We built Heidi, the AI concierge that answers every guest call, WhatsApp and chat for our own five-star residences in Interlaken, Grindelwald and Montreux. Now we deploy her for hotels like yours.

Request a demo Call Heidi now
24/7Always on, no hold music
Any languageReplies in the guest's own
4 channelsPhone, WhatsApp, web chat, social
LiveRunning on our own properties

Built and run every day by Swiss Hotel Apartments SA, five-star serviced residences in the Bernese Oberland and on the Swiss Riviera.

Our flagship

Meet Heidi.
One host. Four ways to reach her.

Heidi is the digital host of Swiss Hotel Apartments. She checks live availability, books, handles arrivals, answers in-stay questions and knows the local tips, within seconds, at any hour, in the guest's language. With our human team behind her.

Phone

Heidi picks up immediately. No queue, no opening hours, no voicemail. She speaks naturally and remembers the conversation.

WhatsApp

Text, photos and voice notes. Guests message the number they already have and get an answer, not an auto-reply.

Website chat

On every page of the hotel site, trained on the property's own knowledge base, services and policies.

Instagram & Facebook

Direct messages answered in the same voice, from the same unified inbox your team already uses.

01
Availability & booking

Live rates and availability from the PMS, best direct rate, booking completed in the conversation.

02
Check-in & access

Arrival times, directions, parking, door codes and the digital key on the guest's phone.

03
In-stay help

Wi-Fi, appliances, housekeeping requests, late check-out. Answered or routed to the right person.

04
Local recommendations

Restaurants, excursions, ski passes, trains. Destination guides written by the team, not scraped.

05
Upsells & services

Airport transfers, chauffeur drives, spa and extras offered at the right moment in the journey.

06
Invoices & changes

Receipts, date changes and cancellations handled within policy, escalated when they should be.

Prefer a human? Natürlich. A guest can ask for a person at any point and Heidi hands the full conversation to the guest relations team, with context, so nobody repeats themselves.

Try Heidi: +41 79 566 30 00
The platform

Every guest touchpoint, from first call to checkout.

Heidi is the face. Behind her is a modular platform we built for our own operation and now deploy property by property. Take all of it or start with one channel.

Flagship

Voice concierge

A natural voice agent on your existing phone number. Reservations, requests and questions, 24/7, in the caller's language.

WhatsApp concierge

Official WhatsApp Business channel, connected to your inbox. Guests write the way they write to friends; Heidi answers the same way.

Website & social chat

Chat on your site plus Instagram and Facebook DMs, trained on your knowledge base with destination guides and house rules.

Online check-in & digital key

Guests check in before arrival and receive the key on their phone. No front desk, no key handover, activated only when the apartment is ready.

Journey automations

Pre-arrival messages, perks, upsells and post-stay follow-ups triggered from the PMS. Revenue that used to depend on someone remembering.

Unified inbox & insight

Every channel in one inbox for your team, with hand-offs, sentiment and the questions guests actually ask, so the knowledge base keeps improving.

Works with MewsWhatsApp BusinessIntercomInstagramFacebook

Five-star serviced residences in Interlaken, Grindelwald and Montreux. Heidi's first home, and the operation every feature is tested on before it ships.

  • 3destinations
  • 24/7guest line
  • 0front desks
Proven on our own properties

We are the first customer.

Nothing on this page is a roadmap. Every product is live at Swiss Hotel Apartments, handling real guests, real bookings and real 3 a.m. questions. If it doesn't work for our own five-star guests, it doesn't ship.

  • Heidi answers the main guest line and WhatsApp

    One number, one host, every channel routed into the team's unified inbox.

  • Live rates and bookings straight from the PMS

    Heidi quotes and books from the same system the reservations team uses.

  • Digital key live in Interlaken

    Guests who complete online check-in arrive with the key already on their phone.

  • Upsells booked automatically

    Airport pick-up and chauffeur services added to reservations without a staff touch.

"We didn't buy an AI concierge. We built one because nothing on the market understood how a serviced residence actually runs. Heidi is the result, and now other hotels can have her too."
How it works

Operational in days, not months.

We have done this for ourselves. The setup is a playbook, not a project.

1

Connect

We link Heidi to your PMS, phone number, WhatsApp and website chat. No change to how your team works today.

2

Train on your property

Your services, policies, tone of voice and destination knowledge go into Heidi's knowledge base. You review every answer before go-live.

3

Go live, keep improving

Heidi takes the first call. Your team sees every conversation and steps in when they want. The knowledge base grows with each stay.

Book a 20-minute demo
About myswiss.ai

Born from a need inside Swiss Hotel Apartments.

Swiss Hotel Apartments runs five-star serviced residences across Interlaken, Grindelwald and Montreux, with guests arriving at every hour and asking questions in every language. No front desk, no call centre, no compromise on service. The tools on the market were built for hotels with lobbies. We needed something built for the way we actually work.

So we built it. Heidi started as an internal project to answer our own guests, connected to our own PMS and inbox. She worked so well that other operators asked for her. myswiss.ai is the company we created to keep developing that technology for Swiss Hotel Apartments and to bring it to other hotels, residences and hospitality groups.

Swiss-engineered, hospitality-first, and tested every day on our own five-star guests.

Founder

Asaad Al Taher

Founder of myswiss.ai and CEO and Founder of Swiss Hotel Apartments SA. Asaad built Swiss Hotel Apartments from a single serviced apartment into a five-star residence group across the Bernese Oberland and the Swiss Riviera. Heidi and myswiss.ai grew directly out of that operation: a solution developed for Swiss Hotel Apartments, now offered to others.

Swiss Hotel ApartmentsFive-star serviced residences · Interlaken, Grindelwald, Montreux
Hello HeidiHeidi live on the Swiss Hotel Apartments site
247 ConciergeThe group's concierge, chauffeur and staffing company
Request a demo

Hear Heidi on your own phone line.

Tell us about your property and we will set up a 20-minute call. Or skip the form and call Heidi herself. She will take your details.

+41 79 566 30 00Call or WhatsApp Heidi, any time
hello@myswiss.aiWe reply within one business day
Rue du Théâtre 9, 1820 MontreuxSwitzerland